OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
99 ratings and 51 comments received in the last 90 days.
23 July 2024
There was a slight problem with the car and it was dealt with very quickly !
10 July 2024
There were issues after we initially placed the order as the salesman had left the company and had not kept us advised of delays. However, when we contacted the Sales Manager she went out of her way to resolve the issues.
04 July 2024
Made to feel relaxed in comfortable surroundings. Coffee provided too.
15 September 2024
Was greeted by David and Liam and was advised when car would be ready . Overall a great service
15 September 2024
Process was easy and there was the opportunity to choose the option that suited me best
15 September 2024
No problems
14 September 2024
I took my car in to have 2 alloys refurbished, on collection both had new score marks (and were lacquered). The rep (Liam) had also checked them (and not noticed the damage), so I have having return for a second time.
12 September 2024
Efficient service, kept up to date
11 September 2024
Quick, efficient and friendly.
09 September 2024
Kelsey and Leanne (sorry if I mispelt) were absolutely lovely and do great! However, I had to keep calling back to get booked in and it wasn't an ideal situation. I was promised callbacks that never happened, and it was generally not great.
07 September 2024
Good service and talked through options
06 September 2024
It's always a good experience taking my car there for its service and MOT and this time was as good as every other time.
03 September 2024
Would have been 5 stars but still been waiting on a quote for 2 year Service and MOT package.
17 August 2024
We received outstanding service from all at MINI.