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Customer Reviews

sales

5

All went according to plan

11 April 2018

service

5

Everything I wanted was carried out efficiently and arranging a suitable time was easy.

10 April 2018

sales

5

Overall excellent customer service and i know my car is in safe hands for future servicing needs etc.

10 April 2018

sales

5

Gary Young was very helpful and was frequently in touch with updates on our order.

10 April 2018

service

5

Although I had a tight time schedule they fitted me in

10 April 2018

service

5

Service experience was highly professional with pleasant staff. CouldnÂ’t do enough for you.

10 April 2018

sales

5

Staff were excellent, very attentive and nothing was too much trouble.

08 April 2018

service

5

All staff are helpful and friendly

07 April 2018

sales

5

Mainly because I was very comfortable with the process. All factors and information regarding my finance option was clearly explained and the whole process took about 7 days.

07 April 2018

sales

5

Salesperson Harrison had great communication with us up to and past the point of sale

05 April 2018

sales

4

Very professional.

04 April 2018

service

4.5

As above

03 April 2018

service

5

Good efficient process from telephone booking of service requirements to car hand over and return.

03 April 2018

service

5

friendly professional staff. Very efficient & cant fault mini at all.

03 April 2018

service

5

I always feel that I can rely on them to do a good job.

03 April 2018

service

5

Great customer service

03 April 2018

sales

4

Connor at Douglas Park Mini was really helpful and made the experience enjoyable

03 April 2018

service

4

Never a hassle and the return time is always met.

03 April 2018

sales

5

friendly staff

02 April 2018

service

5

They contacted me to remind me for MOT, text received the day before,

02 April 2018

service

5

Fast, efficient an so friendly.

01 April 2018

service

5

Car required mot and points that might need doing in future pointed out along with items required now but not required for mot

31 March 2018

sales

5

It takes a long time and a lot of paperwork (almost as bad as buying a house these days) but the staff made it enjoyable, they were very nice and efficient to deal with, and gave good info and support for decision-making.

29 March 2018

service

4

Efficient, reasonable price. No major work needed!

28 March 2018

service

5

I was completely satisfied by the service in Mini from start to finish of the sale.

28 March 2018

sales

5

Lovely car Flowers were a nice touch

27 March 2018

service

5

Douglas Park ensured I made it to work after my car broke down, and kept me up to date with my repairs.

24 March 2018

service

5

A good service, trustworthy staff and quality service

22 March 2018

service

1.5

I got the faulty head unit replaced but dealer said flaking paint on caliper was not a warranty repair. The paint was flaking off after only 11,000 miles. I have to take it 20 miles away to the body shop to have a window re bonded.

22 March 2018

sales

5

Sales Executive Harrison Gaw was very informative on the car I was buy and gave me confidence that I had made the correct choice.

21 March 2018

sales

5

was kept updated and consideration of recent bad weather allowed to delay pick up without issue - flexible

21 March 2018

sales

5

No complaints

20 March 2018

service

3.5

I was quoted one price when I brought my key in and then was told it needed the full service

20 March 2018

service

5

I can drop my car at the dealership and stay there and work. The facilities are super and the staff are very organised, professional and patient

17 March 2018

service

5

I was listened to and felt that I was being looked after.

15 March 2018

sales

5

Jordan was very helpful and knowledgeable and made the whole buying experience very easy

13 March 2018

service

5

As above .

10 March 2018

service

5

Plenty of communication, keeping me up to date and going out their way to accommodate.

08 March 2018

service

5

very easy to make an appointment, i received a reminder text the day before. Service adviser kept me up to date

06 March 2018

service

1.5

Radio - which has hardly ever been used - failed and had to be replaced. Dash now has a loud and persistent rattle when driving at normal speeds on anything but perfect roads.

27 February 2018

service

5

Excellent service.

24 February 2018

sales

5

The whole experience was 10/10

24 February 2018

service

5

Very happy

23 February 2018

service

5

Gentlemen completely professional and no issues what so ever

22 February 2018

sales

5

Although staff were unable to finalise the pick up date of my new car until a day or so before, they did keep in touch.

20 February 2018

service

4

Hassle free

17 February 2018

service

5

Work is always carried out to a high standard and video of health check sent.

15 February 2018

sales

5

Mini kept in touch frequently

10 February 2018

service

5

Very straightforward, no hassles. A complimentary drop off and pick service was greatly appreciated. Both drivers were lovely too.

10 February 2018

service

5

Margaret was extremely helpful.