Margaret was extremely helpful.
Margaret was extremely helpful.
Service was fast and I was updated regarding my car throughout the day.
Customer service was fantastic and kept informed at every step of the way
Flawless service from beginning to end.I was provided with a nice courtesy car for half the day while my car was being done & even that was better than expected quality compared to other motor manufacturers & dealerships.
Appointment easily booked, Car collected when agreed and returned spotless. Liked the video emailed to us showing Mini service.
All worked completed to a high standard. Car thoroughly cleaned inside and out.
Theres always room for improvement
Services have always been detailed and to a high standard and if any parts are needed then they are all offered at a reasonable price. Just feel that the waiting service time could be better organised ie time slots.
prompt action and quick feedback of problem to decide next course of action
I was contacted early and was shown a video of the car with the problem identified. The price was quoted and permission was requested before the work was commenced. With their professionalism, this gave me confidence in leaving my car.
No problems, easily accessible and there was a courtesy service to my work.
Couldnt have been more helpfulConsidering I broke down, came and collected my keys from work, picked up my car and got it fixed whilst giving me a company car in the meantime. Best experience with a car dealer yet.
Very satisfied and the wash and hoover was much appreciated
It was a very polite no nonsense buying experience..
Car arrived on time and handover was excellent, the staff treated me as special and talked me through the workings of the new car.
I have had no reason to complain about any aspect of the service I have been given.
Efficient and professional service.
The experience I received at Douglas Park was excellent my car was booked in no problem and was attended to as soon as I arrived at the dealership
Really nice staff
Fantastic from beginning to end.
Good service & car cleaned on retunr
Second new MINI one after the other; they pay attention to the smallest details, leaving you to get on and enjoy your new vehicle.
Polite helpful staff. Service handled punctually.
Still being serviced unde Mini Service Pack, very reasonable charges
It was very easy apart for waiting too long for a return call
Very satisfied with the first car I had no hesitation in going back I liked the staff
The car is great, the service excellent but the car wasn't the colour I was expecting
Great customer service - friendly, helpful and informative staff.
Because you dont get the usual pushy sales experience
Service completed on time, vehicle returned cleaned (inside and out).
Awesome customer service Friendly WelcomingGenuinely happy to helpVery informative of every step of the way
If heating was turned on it wouldve been a 5.
Good to deal with.
Everything explained in layman terms,no problems at all.
Staff friendly and welcoming
Rachel was just fantastic
Better communication would have given 5 stars I had to chase progress only to be told at 4pm on a Friday the car wouldnt be ready till Monday
Zanna, Zanna, Zanna Brown... Sales at Douglas Park Glasgow. Knew her stuff and charming with it
Work was completed on time, and car returned all cleaned.
Customer service hassle free
Same as above
I didn't always get to deal with the same person, though those that assisted me were very helpful. There was often a fair bit of sitting around in the showroom, though I was always offered refreshments while waiting.
There was nothing I could fault from service
Easy, keep updated, good waiting area.
Ease of booking, transportation assistance & feedback during the day
Salesman provided 100% dedication to the sale
The staff were very friendly and willing to find the best service available
The sevice was impeccable .