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Customer Reviews

sales

5

Raechel Challis was lovely to deal with and everything went really smoothly. She explained all the controls on collection and made sure I understood how to use everything

09 November 2017

service

5

Service was done quickly and I was kept informed about any work that needed done

08 November 2017

sales

1

I had too deal with too many different people after I had my first build of the car I wanted, then some things where left out my final build.

08 November 2017

service

5

The staff were lovely, and my car was fixed and back with me within 4 hours.

07 November 2017

service

4.5

Its always been excellent. Only issue I would potentially raise is that (without the video) there is no communication between dropping the car off at 8:30 and getting a call at 16:55 to say it could be picked up. I suppose no news is good news tho

03 November 2017

service

3

Car tyre pressures not checked, basic stuff

02 November 2017

service

5

The whole experience was pleasurable from checking in to collection of my vehicle

31 October 2017

service

4

Work completed in a timely manner and the feedback from the technician

31 October 2017

service

5

Staff were helpful and kept me informed of when the car would be ready. The waiting area is well-supplied with newspapers, magazines and hot drinks.

31 October 2017

service

5

Handled my service very well

30 October 2017

sales

5

As above I stated we had a very nice time in the show room

25 October 2017

service

5

Very good customer friendly staff and great service

23 October 2017

service

5

Yes very effiecnet and friendly

21 October 2017

service

5

Very happy with the service and the number of staff that I have dealt with over the years

21 October 2017

sales

5

We received courteous attention and no pressure from the Sales person we dealt with in our purchase.

21 October 2017

sales

5

Service so friendly and efficient. Made us feel good

19 October 2017

sales

5

Did everything that was asked and made the purchase very easy for me

19 October 2017

sales

5

Really helpful, friendly staff.

19 October 2017

sales

5

All went to plan. No hick-ups

18 October 2017

sales

5

All options and features well demonstrated at handover. All promises regarding timescales were kept

18 October 2017

sales

5

Car was delivered when advised - one small issue is on the chilli pack it suggests I have auto lights & when going through the controls I asked about this but was advised it doesnÂ’t. Wipers are auto & when I research online it suggests lights are to

18 October 2017

sales

4

presentation of car was good also test drive of new car

17 October 2017

service

5

Everything went very smoothly from dropping off to picking back up.

17 October 2017

service

5

I was late to collect the car and Douglas Park arranged for the car keys to be dropped at the Kyle at branch for me - excellent service

11 October 2017

sales

5

All staff were polite and couldn't be more helpful - my car arrived very quickly and I was kept up to date with its production and delivery.

11 October 2017

sales

5

I bought my last Mini Cooper from Douglas Park years ago and there was no reason to look elsewhere as the service I was given then would make me go elsewhere.

11 October 2017

sales

5

As above great service and the people are so friendly and helpful.

10 October 2017

service

3

No happy with service receptionist he could not have cared less, hardly spoke to me, he was also very abrupt and cheeky to other staff members. Not a good impression in front of customers. Service carried out satisfactory.

10 October 2017

sales

5

Courteous staff and efficient hand over

10 October 2017

service

5

It was a fairly straightforward 1st service on a fairly new JCW MINI with low mileage. I was offered a lift into the city centre when I dropped my car off for the service which was nice, along with some complementary drinks beforehand.

10 October 2017

sales

3.5

Viewed the car and did a deal the following day based on taking delivery at the end of the same week. Sales then tried to amend the deal due to a lack of knowledge of the offer taken in my opinion

02 October 2017

service

5

Staff helpful

02 October 2017

sales

5

I enjoyed visiting the centre and looking at all the show cars. I was always offered a refreshment and that made me feel comfortable and relaxed. Always felt welcome.

02 October 2017

service

4

Friendly helpful

30 September 2017

service

5

Very satisfied

30 September 2017

service

5

Staff were understanding and helpful

29 September 2017

service

5

All staff were pleasant, courteous and very competent.I was called re a replacement tyre to get my instructions and my car was ready when I returned to the MINI centreIt had also been washed and vacuumed.

28 September 2017

service

5

The staff members Andrew and Stewart in the Douglas Park, Hamilton branch were very informative and helpful on the day.

27 September 2017

service

5

Professional, courteous and serviced quickly

26 September 2017

service

5

Car heater now works

26 September 2017

service

5

Efficient and quick service.

26 September 2017

sales

3

Somehow asking for a like for like car on our previous mini a part was omitted so feeling on collection was much muted

21 September 2017

sales

5

Fast easy and reliable

21 September 2017

service

5

Customer service explained the work needed to be undertaken, it's cost and the approximate length of time the car would be at the garage. Staff told me they would phone me when car was ready for collection and this they did.

19 September 2017

sales

5

Stephen in sales listened patiently and got the car suited to my needs and for a monthly payment which I was completely happy with.

19 September 2017

service

5

Didn't have to wait, courteous and competent staff, service completed on time and contact made with me as promised.

17 September 2017

service

3

same reason as above - circular scrub marks on paintwork

14 September 2017

sales

4.5

Felt there was some discrepancy with the way our deal was sold to us however businews manager did what ge could to try to make amends

14 September 2017

service

4

A little later than stated to return car but very helpful

14 September 2017

sales

4

Fast and efficient service from start to finish.