All went according to plan
All went according to plan
Everything I wanted was carried out efficiently and arranging a suitable time was easy.
Overall excellent customer service and i know my car is in safe hands for future servicing needs etc.
Gary Young was very helpful and was frequently in touch with updates on our order.
Although I had a tight time schedule they fitted me in
Service experience was highly professional with pleasant staff. Couldnt do enough for you.
Staff were excellent, very attentive and nothing was too much trouble.
All staff are helpful and friendly
Mainly because I was very comfortable with the process. All factors and information regarding my finance option was clearly explained and the whole process took about 7 days.
Salesperson Harrison had great communication with us up to and past the point of sale
Good efficient process from telephone booking of service requirements to car hand over and return.
friendly professional staff. Very efficient & cant fault mini at all.
I always feel that I can rely on them to do a good job.
Great customer service
Connor at Douglas Park Mini was really helpful and made the experience enjoyable
Never a hassle and the return time is always met.
They contacted me to remind me for MOT, text received the day before,
Fast, efficient an so friendly.
Car required mot and points that might need doing in future pointed out along with items required now but not required for mot
It takes a long time and a lot of paperwork (almost as bad as buying a house these days) but the staff made it enjoyable, they were very nice and efficient to deal with, and gave good info and support for decision-making.
Efficient, reasonable price. No major work needed!
I was completely satisfied by the service in Mini from start to finish of the sale.
Lovely car Flowers were a nice touch
Douglas Park ensured I made it to work after my car broke down, and kept me up to date with my repairs.
A good service, trustworthy staff and quality service
I got the faulty head unit replaced but dealer said flaking paint on caliper was not a warranty repair. The paint was flaking off after only 11,000 miles. I have to take it 20 miles away to the body shop to have a window re bonded.
Sales Executive Harrison Gaw was very informative on the car I was buy and gave me confidence that I had made the correct choice.
was kept updated and consideration of recent bad weather allowed to delay pick up without issue - flexible
I was quoted one price when I brought my key in and then was told it needed the full service
I can drop my car at the dealership and stay there and work. The facilities are super and the staff are very organised, professional and patient
I was listened to and felt that I was being looked after.
Jordan was very helpful and knowledgeable and made the whole buying experience very easy
As above .
Plenty of communication, keeping me up to date and going out their way to accommodate.
very easy to make an appointment, i received a reminder text the day before. Service adviser kept me up to date
Radio - which has hardly ever been used - failed and had to be replaced. Dash now has a loud and persistent rattle when driving at normal speeds on anything but perfect roads.
The whole experience was 10/10
Gentlemen completely professional and no issues what so ever
Although staff were unable to finalise the pick up date of my new car until a day or so before, they did keep in touch.
Work is always carried out to a high standard and video of health check sent.
Mini kept in touch frequently
Very straightforward, no hassles. A complimentary drop off and pick service was greatly appreciated. Both drivers were lovely too.
Margaret was extremely helpful.