OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
77 ratings and 44 comments received in the last 90 days.
07 August 2025
I felt Ryan could have communicated better the need to have the mini app on my mobile before handover of the car, and could have offered the drive away insurance sooner when I called more than once to express I was having a problem getting insurance
04 August 2025
No hassles
04 August 2025
Brilliant service and advice from Ryan, Blair and George at Douglas Park
31 July 2025
Sales rep Iain very knowledgeable
29 July 2025
Excellent customer service from Jess sales executive and Mags sales manager. Worked very hard to make sure they got me the deal and car I was looking for and walked away satisfied.
26 July 2025
Good handover some Neto's on the car but quickly fixed
22 July 2025
My sales exec, Iain Cassidy, was delightful to deal with. Always made sure I was comfortable & hydrated (sunny days). Nothing was a bother. I could contact him anytime & he was so well mannered and professional whilst keeping a warm & friendly vibe.
14 July 2025
As above.
10 July 2025
I was kept informed of delivery date and costs etc (which actually was very quick for the Mini I choose) Any questions I had were answered.
18 September 2025
As above. This is my second Mini but it won't be the last.
17 September 2025
Car booked in for MOT, received voicemail advising oil service due. I didn't have a mobile signal until a few hours later and they still managed to fit me in on the day to complete the job. Excellent customer service.
17 September 2025
I have come to trust Douglas Park's for a pleasant, efficient, reliable service.
16 September 2025
Jess was fantastic and kept in contact with me throughout and made sure I got a great deal for my trade in and new car.
11 September 2025
Quick and efficient service
09 September 2025
See the below comments for Q3.
07 September 2025
Fantastic service
04 September 2025
They always do a good job.
03 September 2025
Lovely staff attentive and professional
02 September 2025
All went to plan
18 September 2025
Helpful and informed staff. Took the time necessary to explain everything.